Manage Users screen

This topic provides an overview of the Manage Users screen and all the settings and buttons on it. However if you require step-by-step procedures on adding, editing, activating or resetting passwords refer to Managing users.

NOTE: Typically only administrators have access to this screen.

The Manage Users screen allows you to add new users and view existing users.

For further information refer to Managing users.

Click to return to the Admin settings screen.

Click to create a new user. The Add/Edit user screen screen opens.

Click to resend the activation email to the selected users. This is useful if the user has not received, or has lost, the original email that was automatically sent when you created their account initially.

Click to remove the selected user accounts completely.

NOTE: You cannot easily delete a user who has previously registered and also created a case instead you must deactivate their account as described in Manage Users screen. However, if you do want to permanently delete them then you must also delete their cases and then wait one week until an internal OSS-ESPA administrative task is run which finalizes the removal of the cases before you can then delete the user.

Click to open the View connected users screen. This screen allows you to view which users are currently signed in, and to disconnect them if you know they are not actively using OSS-ESPA.

Click on a name to edit the users details. The Add/Edit user screen opens.

Displays whether or not the user has accepted membership to the customer account. Membership to a customer account is automatically done during the OSS-ESPA registration process. If a user has already registered with OSS-ESPA for an existing customer account and they are then set up on an additional customer account they are sent another registration email. They must complete the steps requested in that email, however they are not requested to complete any questions. This shortened registration process then provides them with membership to the new customer account.

Displays whether or not the user is active. If Yes is displayed it indicates that the user has been added to both OSS-ESPA and also the current customer account, and also that the status within the customer account is active. A user account automatically becomes active when you first add a user. If a user has been deactivated but is registered you can use Active on the Edit user screen to set the user's account to active.

Click to open the Request temporary user license screen which allows you to define temporary licenses if your account is configured for them.

Click to open the Edit Account screen which allows you to define a customer account.